UPDATE:  Samsung Repair Assistant fixes my Galaxy S5 — and my karma

Just did a factory reset of my Samsung Galaxy S5. After a year, I had to replace it because it kept dropping Wi-Fi. They sent me a refurbished one so I have no idea how old it is but the voice to text on it is very poor. Whether it is in email or in messaging or in Facebook posts, it will capitalize random words and it will get many words wrong. I’ve used my voice professionally for years so I know how to dictate clearly.  It also won’t let me post directly from the video to Facebook, the videos are all pixelly looking. Although the photos are not large, it has to reconfigure them every time I want to email one. I spoke to several Verizon techs and no one knew the fix.  One tech, Candace whom I could never reach again, was able to walk me through all the settings to make sure they were correct.  No one else did that and it fixed a couple of problems.  I’m looking forward to May 2017 so I can replace this phone with one that can handle heavy voice to text since my phone has to be a work horse. I thought spending this much on a phone would be a real upgrade and it has not been. Great camera though. I’d like something larger format because it is less important for me to have a phone small enough for a pocket than it is for me to have easy access to a screen I can read clearly and respond back right away. I’d likely get the insurance as well since if I had the insurance this time I could have replaced it with a new phone rather than a refurbished one. The refurbished phone they sent me had more problems than my original phone which only dropped Wi-Fi. If you have voice to text on your phone and are happy with its performance, let me know what kind of phone you have.

UPDATE:  Samsung Repair Assistant fixes my Galaxy S5 — and my karma