Nothing was wrong after all, I just needed to change my perception and discard an outdated prior belief

OK so yesterday I contacted technical support for my bookkeeping program upgrade from MYOB to Acclivity/Account Edge and told them my problem.  My problem was I could see in the Recurring Transactions List an amount in the far right column.  In the old program, an amount there would signal me that there was a balance due.  That’s not what it means in the new program though.  Now it just means that’s the amount of the recurring transaction.  So I didn’t need technical support to tell me how to fix anything, I just needed them to tell me to change my perception and not look at the new info and process it with old beliefs.  Isn’t that the way it always is?  Nothing ever needs to change but my perception.  Good to know.