There are suddenly new questions on the online customer satisfaction surveys, wanting to know if I am able to understand the English as spoken by their overseas tech. Yes I am, their English is immaculate, but then I am not so annoyed by a foreign accent that I pretend I can’t understand and have to complain to customer service about them. I actually know people who pride themselves on refusing to talk to a tech with a “non-American” accent and insisting on speaking with an American.  That’s like asking the Universe for help and then saying you’ll only accept help if it comes in one particular form. Expand your possibilities. Listen carefully to the whispers of the Universe as it tells you its secrets.  The answer may come in an Indian accent. In communicating with another human being, I am all about content over form, every time.